
About two weeks ago I found out that EE’s 4G service had been introduced to my area. I decided to visit their website to find out how and when I could get it. I entered my postcode on the checker page and was informed that 4G was now available in my area but not in my street. Looking at the map showed that the signal literally ended in the next street!

I had a look round the site and they seemed to be offering the first month FREE with a mobile broadband SIM Only plan. I decided to place an order to see if the service would actually work thinking that if it didn’t, I could simply leave within the 30 day free trial without charge.
The SIM came around 3 to 4 days later and I popped it in to my 4G device. Nothing! I wasn’t shocked as their site did say it wasn’t available in my street. I walked outside to see if that would make any difference and it did. I got 1 bar and managed to achieve around 12Mbps using the speedtest app which I thought was quite good considering I only had 1 bar.
I walked back in the house and the signal swiftly dropped off. My test was complete and I decided that as it would not work in the house, I might as well cancel.
I left it until the next day and telephoned EE’s customer service number to explain that I was on the trial and that the signal would not work in my home. The gentleman at the other agreed that there was no signal in my area and put a request through to cancel the account. He told me that he could see the SIM card had only been activated the day before and that there would be no charge on the account due to the 30 day free trial.
Fast forward a week later and I received a bill on my door mat this morning. Initially I thought it was just a letter to confirm that my account had been cancelled. It did state that the account had been cancelled, but shockingly also contained a charge under ‘Early Termination Fee’ of £11.64.
I’m actually on the phone to EE as we speak. In fact I’ve been on over 19 minutes waiting for someone to answer the call. I just wanted to make people aware that these companies are very crafty nowadays with wording and small print, so do be careful if your looking at taking out one of these “Free Trials”.
On another note, I did a search on Google to see if anyone else had suffered this problem with EE and these appears to be worse stories than mine of people taking out 30 day trial contracts and then being placed on to a 24 month contract at the end of it. See this thread at MoneySavingExpert for more details of customer misery.




